General Services Agreement

GENERAL SERVICES AGREEMENT

This Agreement is entered into by and between Eagle Star Detail (“Provider”) and the customer (“Customer”). By booking or engaging the services of Eagle Star Detail, the Customer acknowledges and agrees to the terms and conditions outlined below, regardless of whether the Agreement has been read in full.

1. Scope of Services

Eagle Star Detail provides auto, boat, and RV mobile detailing services as requested by the Customer. Services will be performed with the highest standards of care and professionalism. Preexisting defects or damages to vehicles, boats, or RVs are not covered by this Agreement, and Eagle Star Detail shall not be held responsible for such conditions.

2. Payment Policy

Eagle Star Detail accepts the following forms of payment:
 • Cash
 • Credit cards (Visa, MasterCard, American Express, Discover)
 • Bank-issued debit cards
 • CashApp Pay
 • Apple Pay
 • Cryptocurrencies: BTC (Bitcoin), XRP (Ripple)
 • AfterPay

Unacceptable Payment Methods:
 • Eagle Star Detail does not accept personal or business checks under any circumstances.

AfterPay Financing Option:
Eagle Star Detail offers AfterPay as a convenient financing option for customers who prefer to pay over time. This payment option offers zero interest and allows customers to pay in installments, providing flexibility and convenience. Eagle Star Detail does not issue credit or make decisions about extending credit. All decisions regarding credit approval are made by Square, a Block Company, which is the payment provider facilitating AfterPay.

 

3. Satisfaction Guarantee

Eagle Star Detail offers a satisfaction guarantee:
 • Customers must report any concerns within 24 hours of service completion.
 • Eagle Star Detail will return to address and correct any reasonable concerns communicated within this timeframe.

If follow-up services are offered to correct outstanding concerns and the Customer declines these corrections, the Customer acknowledges that the dispute is resolved and considered closed.

4. Refund Policy

Refunds will not be provided for completed services. Eagle Star Detail’s satisfaction guarantee (outlined above) is the sole remedy for any dissatisfaction with services rendered.

5. Cancellation Policy

 • Customer-Initiated Cancellations: Cancellations must be made at least 48 hours before the scheduled service. Deposits are nonrefundable; however, cancellations made with sufficient notice may be rescheduled at no additional cost.
 • Late Cancellations: Cancellations made within 48 hours of the scheduled service may result in a fee equal to 25% of the total service cost.
 • No-Shows: Customers who fail to be present for the scheduled service or do not cancel will forfeit their deposit and may be charged the full service amount.

6. Weather Policy

 • Eagle Star Detail operates as a mobile service and reserves the right to reschedule or modify services in the event of inclement weather (e.g., heavy rain, snow, or high winds) that may impact service quality or safety.
 • If weather conditions necessitate a reschedule, Eagle Star Detail will notify the Customer as soon as possible and prioritize rescheduling at a mutually convenient time.
 • If the Customer is unable to accommodate the rescheduled appointment, the deposit will remain valid for a future service.

7. Customer Access Requirements

To perform services, the Customer agrees to:
 • Provide access to the vehicle, including keys, at the time of service.
 • Ensure access to a water source where Eagle Star Detail can connect a hose.
 • Provide access to an electrical outlet for tools and equipment.
 • Ensure a safe, secure, and appropriate space for Eagle Star Detail to perform the work safely and without interruption.

Failure to provide any of the above may result in delays or cancellation of the service, and deposits will not be refunded.

8. Time Requirements for Service

The Customer agrees to ensure uninterrupted access to the vehicle and sufficient time for Eagle Star Detail to complete the service. Estimated average time requirements are as follows:
 • Essential Detail: 2 hours
 • Signature Detail: 3 hours
 • Interior Detail: 1 hour 45 minutes
 • Ceramic Protection Detail: 4 hours
 • RV and Boat Detailing: Requires a full day and time will be determined based on the services selected.

For multi-vehicle or complex detailing services, the time required will be communicated prior to the service. The Customer must accommodate the time necessary for the service as discussed.

9. Chargeback Policy

 • A chargeback filed through a payment card provider is not an acceptable method for resolving disputes regarding services rendered.
 • Eagle Star Detail will respond to all chargebacks with detailed evidence, including service records, communications, and photographs, to support the validity of the transaction.
 • Customers are strongly encouraged to contact Eagle Star Detail directly to resolve disputes promptly and reasonably. Filing a chargeback without first contacting Eagle Star Detail may result in forfeiture of any future resolution efforts.
 • If a chargeback is ruled in Eagle Star Detail’s favor, the Customer may be responsible for any additional fees incurred during the chargeback process.

10. Reputation Management

Eagle Star Detail values honest and constructive feedback from our customers and encourages them to leave reviews based on their genuine experience.
 • Fair Representation: Customers are expected to provide an accurate account of their experience in reviews.
 • Defending Business Interests: Eagle Star Detail reserves the right to publicly respond to online reviews to protect its reputation and clarify inaccuracies. This may include sharing factual details related to the service or interaction in question.

Eagle Star Detail is committed to ethical business operations and addressing customer concerns professionally and in good faith.

Customers are strongly encouraged to reach out to the Provider directly to resolve any issues before posting a review. This allows Eagle Star Detail the opportunity to address and correct concerns promptly.

11. Reasonable Expectations for Outcome of Service

Eagle Star Detail strives to deliver exceptional results. However, the final outcome of the detailing process depends on several factors, including:
 • The condition and age of the vehicle, boat, or RV.
 • The materials used in the manufacturing of the vehicle or vessel.
 • The severity of damage, staining, or wear present prior to service.

Customer Responsibilities:
 • Customers are expected to have reasonable expectations for the outcome of the service based on the condition of their vehicle or vessel.
 • Eagle Star Detail will clearly communicate what can reasonably be achieved during the detailing process.
 • In cases where additional services are required to achieve the desired results, Customers must be willing to pay for these additional services. Severe conditions (e.g., excessive dirt, oxidation, staining, or pet hair) may incur additional charges, which will be discussed and agreed upon prior to completion of service.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Idaho.

By booking a service with Eagle Star Detail, the Customer accepts and agrees to all terms and conditions herein, whether or not the Agreement has been read in full.

 

Published January 28, 2023.Updated, April 2024. Eagle Star Detail.